On August 11, 2008 at 6:45 pm I emailed PricePoint about the defective rear tire that I purchased:
I purchased a set of IRC Red Storm 700x23c tires.
When I rode my bike after installing both tires, I noticed a thumping feel from the rear wheel. The wheel is true. I noticed a "kink" in the rear tire corresponding to the thumping. The front tire is fine.
Can you please give me a credit for the defective tire?
On August 13, 2008, 12:37 PM I received an email back from PricePoint:
We apologize for the defect on your bike. We will gladly issue a store credit for the amount of the tire, no need to send the tire back to us.
Pretty straight forward and customer oriented. Thanks PricePoint!
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